Below is a list of
questions we get asked most frequently. If you are
unable to find the answer to your question, please
contact us.
What is your payment policy?
All rent is due on the first of the month with a
grace period to the fifth. Rent paid on the sixth of
the month or later is additionally charged with a
late fee.
What is classified as an emergency?
An emergency is any situation that causes a
potentially immediate danger to an individual or the
property. The best examples are fire and flooding,
but any situation that has the ability to endanger
life or property is considered an emergency. Lock
outs are not considered an emergency.
Who do you call?
As is the case with any serious emergency, the
proper authorities — 911, fire department, police
department, etc. — should be notified. However, in
the case of a possible emergency:
Emergency Maintenance Hotline:
1-731-352-2255 (Business Hours)
1-731-415-2041 (After hours and weekends)
Give them your full name, phone number, address
and maintenance issue.
If no answer, please make sure to leave a message.
Your message will be forwarded to one of our
management professionals who will return your call,
24 hours a day, 7 days a week.
How do I find out which properties are available?
Please visit the "Home" page. Simply locate the
size property you wish to search, and see if there
is an address listed under that heading. Only
available properties will have the addresses listed
under the major headings.
If there are no available properties, but you
would like to find out about properties that will be
coming available in the near future, look in the
"Coming Soon" section. Please note, if you click on
the major headings of the sizes it will show ALL of
the properties we have. There you will see homes
that will be coming online within the next few
weeks.
Still not seeing what you want? Please call us at
731-352-2255 or email us at:
sitefinders@charterinternet.com.
How do I view a property?
Call our office at 731-352-2256 or send an email
to sitefinders@charterinternet.com, and we will set
up a private property showing for you.
How do I apply for a property?
If you have not previously mailed or faxed us the
online application, you will need to fill out the
application form and pay the non-refundable credit
application fee.
The normal turnaround time for an application is
three days. At that time, we will contact you with
additional requirements (varying depending upon
property.)
Who must complete an application and what are the
requirements?
All adults age 18 and over must present photo
identification and complete an application. We will
check your landlord and employment references to
determine your ability to pay the rent on time and
to take care of the property.
How much is the application fee?
All individuals completing an application must
pay a non-refundable fee with the application. The
fee is $10 for individual and $15 for married
couples.
What does the application cover?
The application fee covers the processing of
credit, employment and residential history. We use
Equifax to help process the background check.
What if my application is denied?
The application fee is spent when we process the
background check. The application fee is not
returned regardless of the decision.
How much is the security deposit?
Usually the security deposit is equal to one
month's rent. The security deposit is paid prior to
move-in. A security deposit will hold the property
for ten days.
Is my holding deposit refundable?
In the event the application for residency is not
approved or accepted, or if the residence is not
ready for occupancy on or before agreed move-in
date, the holding deposit will be returned to the
applicant. If, however, the applicant is approved,
agrees to a move-in date, and the property is
removed from the market, and the applicant then
fails to sign the rental agreement, fails to provide
the additional funds required for occupancy, or does
not take occupancy on the agreed upon scheduled
move-in date, the holding deposit will be forfeited.
The holding deposit shall be applied toward the
security deposit or rent when the rental agreement
is signed.
Are there any pet fees?
Some homes allow pets, or certain breeds. If the
breed of animal is approved (ask staff) then the pet
deposit will be a non-refundable $100 per animal. A
monthly fee of $10 per animal is also added to your
account. Our professional standards require that the
property is professionally treated for fleas and the
carpet professionally cleaned after each tenant with
a pet, and the Pet Deposit goes to perform these
actions. The tenant is responsible for ensuring that
the pet has been seen by a licensed veterinarian and
has had all of its shots. A shot record for your
animal must be kept on file in the rental office.
See Pet Policy
What will I owe at move in?
The balance of the one-month's rent and the
security deposit is due at move-in regardless of the
day of the month. If you move in during the middle
of a month the prorated rent charge will be due on
the first day of the second month you are in the
property.
What are the standard lease periods?
Leases are for a period of 12 Months.
When is the rent due?
Rent is due in the office on the first of each
month. A late fee is assessed if we have not
received your rent by the 5th day of the month.
What are the penalties for early termination of a
lease?
If you decide to move out prior to the end of the
lease term then you will be required to give us 30
days written notice, pay rent through that 30 day
notice period, and pay a lease termination penalty
of one month's rent upon moving out. The security
deposit will be forfeited under the terms of the
Lease Termination clause.
Do you run a credit check on every applicant?
We do run a credit check on all our applicants,
even when your credit is good. This process is
necessary for us, and a benefit to our applicants in
that a credit check can sometimes uncover false,
incorrect or outdated information in your credit
report that you will want to address.
What about bankruptcy?
If you are currently in bankruptcy, we cannot
rent to you. If you have a previous bankruptcy, but
have since firmly re-established your good credit,
we are willing to be flexible. Please call us for
further consultation.
What about smoking?
We do not allow smoking inside of any property
that we manage. Smoking can damage sensitive
building materials and become an allergen to the
tenants that occupy homes after the smoking party
has left. By smoking inside the property, you run
the risk of eviction and lawsuit. Therefore, this
policy is in force for any tenant that allows any
smoking inside their residence. This includes
friends, family, guests, etc. If you are a smoker,
or nonsmoker, and do not wish to pay for property
damages that come from smoking, please do not allow
smoking in your residence.
What About Roommates, Visitors, and Sub-Leasing?
Roommates will be subject to the same move-in
procedures, background checks and requirements as
our primary tenants. Roommates may not be moved in
without prior written permission, completion of a
thorough check, and acceptance by Property Works.
Sub-leasing is never allowed for any reason.
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